Lead Product Designer  |  Hack for LA  |  Civic Tech Community Design System  |  11/2022 - Present

• Increase design system establishments by 35% by developing a comprehensive design system template for all HfLA teams.
• Collaborate with cross-functional teams to ensure the design system template aligns with HfLA’s business objectives.
• Expand a comprehensive Figma guide that ensured easier file comprehension and reduced file inconsistencies by 70%.
• Develop and deliver a guide to organizing Figma files to educate 100+ designers, developers, and stakeholders, resulting in a 50% increase in efficiency.

Product Designer  |  Khanh Cao Design  |  Freelance  |  3/2022 - Present

• Brian Black Tea | Black Tea Shop Website Design
  10/2022 - Present
  

• Project Link  →
• Communicated with stakeholders to redesign and rebrand the black tea store's website, resulting in a 30% increase in user engagement and a 20% increase in user satisfaction metrics.
• Conducted a website audit and stakeholder interview in order to evaluate current customer experience feedback, check key pain points, and identify opportunities for improvement in the website.   
• Designed an elegant website that aligns with brand aesthetic and values, resulting in a 45% increase in customer interest.
• Ensured website compliance with WCAG accessibility standards, resulting in a 25% increase in website accessibility and a 20% increase in website inclusivity metrics.

• Zencey  |  Healthcare Android App Redesign
  ‍8/2022 - 9/2022
  

• Project Link  →
• Led the UI design for the redesign and addition of a new pharmacy feature to the telehealth Android app impacting 10k+ users in Africa and resulting in a 40% increase in user engagement.
• Optimized the information architecture of the telehealth Android app to accommodate the new pharmacy feature, resulting in a 50% reduction in user confusion and a 40% increase in user comprehension rates.
• Conducted user research and usability testing with 10+ participants using Figma and Maze, resulting in an increased 35% rate of success.

Certified Surgical Technician  |  University of Utah Health and Contract Work  |  7/2015 - 3/2022

• Effectively communicated with team members and surgeons to ensure that everyone was on the same page and working towards the same goals, resulting in a 95% satisfaction rating from surgeons.
• Worked in a fast-paced, high-pressure environment to support surgeons during procedures, developed the ability to work well under pressure and meet tight deadlines.
• Provided a high level of compassionate support with patient care and recovery resulting in 90% satisfaction from patients.